Privacy Policy
Last Updated: 23 July 2026
Introduction
Sleepeezee Australia (“Sleepeezee”, “we”, “our” or “us”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, store, protect and disclose personal information obtained through our website and business operations.
We are committed to maintaining information security practices aligned with recognised industry standards, including the principles of ISO/IEC 27001.
Information We Collect
We may collect the following types of information:
- Name
- Email address
- Telephone number
- Residential or delivery address
- Billing information
- Product enquiry details
- Purchase information
- Warranty information
- Customer support interactions
- Information submitted through website forms
We may also automatically collect technical information including:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage and analytics data
- Pages viewed
- Referral sources
- Date and time of access
How We Use Personal Information
We use personal information to:
- Respond to enquiries and customer requests
- Process orders and deliveries
- Provide warranty and after-sales support
- Improve products and services
- Manage customer relationships
- Maintain website functionality and security
- Comply with legal and regulatory obligations
- Investigate fraud or misuse of services
- Communicate important service information
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyse website traffic and enhance user experience.
Visitors can control cookie settings through their web browser. Disabling cookies may affect some website functionality.
Disclosure of Information
We do not sell personal information.
Information may be disclosed to:
- Delivery and logistics providers
- Payment processing providers
- Website hosting and technology service providers
- Professional advisers
- Regulatory or government authorities where required by law
Data Security
We implement administrative, technical and physical safeguards designed to protect personal information from:
- Unauthorised access
- Disclosure
- Misuse
- Loss
- Alteration
- Destruction
Security measures may include encryption, access controls, secure hosting environments, backups, monitoring and staff awareness practices.
Data Retention
Personal information is retained only for as long as necessary to fulfil business, legal, contractual and regulatory obligations. Information that is no longer required will be securely destroyed or de-identified where appropriate.
Data Breaches
If a data breach occurs that is likely to result in serious harm, Sleepeezee Australia will respond in accordance with applicable legal obligations, including notification requirements under Australian privacy legislation where required.
Your Rights
You may request:
- Access to personal information we hold about you
- Correction of inaccurate information
- Removal of information where legally permissible
- Information about how your data is processed
Third-Party Websites
This website may contain links to external websites. Sleepeezee Australia is not responsible for the privacy practices or content of third-party sites.
Contact Us
Sleepeezee Bedding Australia Pty Ltd
27–29 Jesica Road
Campbellfield VIC 3061
Australia
Phone: 1300 409 409
Email: info@sleepeezee.com.au
Changes to this Policy
We may update this Privacy Policy periodically. Any updates will be published on this page and the revision date above will be updated accordingly.